White Gold Plated best Iced Gucci Link Necklace

Product Name: White Gold Plated best Iced Gucci Link Necklace
The stones are Cubic Zirconia and the length of this chain is 18” The inside and outside of this chain are shining bright and look best new! Will come in a Gld Shop bag, with authenticity guarantee card The top closing to the clasp is loose and doesn't click like the bottom one does, pictured on slide 5. My daughter says the necklace would stay closed around her neck, but the top closing would come undone often. Possibly there's a way you could fix this, if not maybe you could use the card to get a replacement!.